Phone Numbers Now Required for Online Orders

By Carlton Hoyt, 24 February 2017

We respect your privacy. As someone who gets a ton of spam email, I totally get it. Likewise, I understand that you may be reluctant to give your phone number to a company that you don't think needs it, and up until now we haven't required it. However, freight companies do.

Being large, heavy objects, just about all of the refrigerators, freezers, and cryogenic storage equipment on ships freight, and the drivers need to be able to get in touch with you should there be a problem or they have a question regarding delivery. We were previously allowing our customers to exclude a phone number and using our own in its stead, but we found this to be inefficient. It's simply too slow trying to get in touch with people via email while a delivery is waiting.

This probably isn't a big deal to most of you, but we value your privacy and want you to know that we're not collecting any data that we don't need. Furthermore, we don't use your telephone number for marketing purposes and would never sell your information. At the time of writing, phone numbers are still not required on any of our other laboratory equipment marketplaces.

That's all. Just wanted to keep you - our customers - in the loop regarding any decisions which effect you.